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Pengaruh Kecerdasan Emosional dan Komitmen Organisasional terhadap Kinerja Karyawan Bagian Busana Roxy Square Mall Jember dengan Organizational Citizenship Behavior (OCB) sebagai Variabel Intervening
Adi Putra, Dewi Prihantini, Agus Priyono
This study aims to determine the influence of emotional intellegence and organizational commitment on the employee performance fashion department in Roxy Square Mall Jember with organizational citizenship behavior (OCB) as intervening. The population in this study were all employees working at fasion department Roxy Square Mall Jember branch as much as 210 employees and the sample used was 138 respondents. The sampling technique uses probality sampling with simple random sampling method. Data collection techniques in this study used primary data and sekunder data. Data analysis methods used were instrument test, data normality test, path analysis, classic assumption test, hypothesis test (t test), counting paths.
The results of this study showed that the emotional intelligence and organizational commitment had a positive effect on Organizational Citizenship Behavior (OCB). The emotional intelligence, organizational commitment and Organizational Citizenship Behavior (OCB) had a positive effect on the employee performance. Emotional intelligence and organizational commitment had an indirect effect on the employee performance through the Organizational Citizenship Behavior (OCB). When analyzed further, the percentage of direct effect was higher than the indirect effect, which showed that the mediating variable of Organizational Citizenship Behavior (OCB) had less effect on the employee performance.
Keywords: Emotional Intelligence, Organizational Commitment, Organizational Citizenship Behavior (OCB), Employee Performance
Analisis Pengaruh Word of Mouth dan Brand Image terhadap Keputusan Pembelian pada Waroeng Spesial Sambal “SS” Jember
Mochammad Fariz Pradana, Mohamad Dimyati, Ari Subagyo
The research aims to analyze influence of work discipline, Work Environment and Work Stress variables to employee performance Akademi Kebidanan Dr. Soebandi Jember. Data is used in this study was primary data obtained from a questionnaire that was given to the respondent. The sampling method used in this study was issaturated with a total sample of 44 respondents. Data analysis method used is multiple linear regression analysis method.The results of this study indicate that discipline significant positive operating environment performance employees Akademi Kebidanan Dr. Soebandi Jember, physical sgnificant positive operating environment performance employees Akademi Kebidanan Dr. Soebandi Jember. Workplace non physical significant positive operating environment performance employees Akademi Kebidanan Dr. Soebandi Jember. Job stress influential significant positive operating environment performance employees Akademi Kebidanan Dr. Soebandi Jember.
Keywords: Work Discipline, Employee Performance, Work Environment, Work Stress
Implementasi Kepemimpinan, Motivasi, dan Budaya Organisasi Kaitannya dengan Profesionalisme Karyawan Tetap (Studi Deskriptif di Bank Jatim Cabang Jember)
Aditya Wisnu Wardhana, Sampeadi, Chairul Saleh
This study has two objectives. First, describe the implementation of leadership, motivation, and organizational culture in relation to the professionalism of permanent employees. Second, analyze the relationship of leadership, motivation and organizational culture with the professionalism of permanent employees. The object of research is Bank Jatim, Jember Branch. This study uses descriptive and expalanatory design. The population is 47 permanent employees of Bank Jatim, Jember Branch. The sampling method used is a saturated sample technique which is included in nonprobability sampling. With saturated sample techniques, the entire population is used as the research sample. Data collection is done through survey and observation methods. The analytical method used is descriptive statistical analysis and correlation analysis of Kendall Tau.
Keywords: Leadership, Motivation, Organizational Culture, Profesionalism
Pengaruh Service Recovery terhadap Customer Satisfaction pada Hotel Royal Jember
Luccy Avrindy Ragilia Putri, Bambang Irawan, Elok Sri Utama
This article aims to determine the effect of service recovery consisting of procedural justice, interactional justice and distributive justice on customer satisfaction in guests Hotel Royal Jember. Methods of data collection is done by distributing questionnaires to 104 respondents who are guests Hotel Royal Jember with the following criteria must be at least 17 years because they have had the income and memampu use the services of the hotel and was the guest of Hotel Royal Jember ever experienced keluihan when using the services of Hotel Royal Jember , The data used in this study are primary data and secondary data. The data analysis method used is logistic regression analysis. The results showed that the variables used are service recovery consisting of procedural justice, interactional justice and distributive justice effect on customer satisfaction in guests Hotel Royal Jember
Keywords: Distributive Justice, Interactional Justice, Procedural Justice, Customer Satisfaction.
Pengaruh Tata Kelola Perusahaan dan Kualitas Auditor terhadap Manajemen Laba Pada Bank Umum Syariah di Indonesia
Triana Novitasari, Nur Hisamuddin, Bunga Maharani
The aimed of this research was to examine the influence of corporate governance and auditor quality on earnings management in islamic banks in Indonesia. Corporate governance in this research used the size of audit committee, the size of Shariah Supervisory Board and managerial ownership as a proxy. Auditor quality in this research used accountant firm size as a proxy. The type of this research was explanatory research. The population were islamic banks listed in Bank Indonesia during 2013-2018. Using purposive sampling method, the sample were 60 islamic banks in Indonesia. Data resource using annual report from each islamic banks. The analysis method using multiple linear regression. The result indicated that managerial ownership had positive influence on earnings management, meanwhile the size of audit committee, the size of SSB, and auditor quality had no influence on earnings management.
Keywords: auditor quality, corporate governance, earnings management, islamic banks