THE RELATIONSHIP BETWEEN NURSE EMPOWERMENT AND QUALITY OF NURSING WORK LIFE IN HOSPITAL

Abstract

Background: Nursing human resources are a very important asset and component of a
hospital service, contributing 55-65% to the hospital image out of the total number of
employees. The utilization of human resources is essentially a form of employee
empowerment in a hospital. The empowerment of hospital nurses will give a positive impact
to nurse satisfaction, customer satisfaction, and organization, but it is still common to find
hospitals that still lack in empowering their employees. This research is aimed at determine
the relationship between nurse empowerment and Quality Of Nursing Work Life (QNWL).
Methods: This study used a cross-sectional approach. The population is nurses who have the
status as civil servants at a Dr Haryoto Hospital Lumajang, and by using a multi-stage
sampling, 134 respondents were obtained. Data were collected by the questioner and were
analyzed by using Spearman’s Rho correlation with a significance level of 0.01. Results: The
result showed variable of structural empowerment, the highest category is opportunity with
46%, in the psychological empowerment is confidance with 63%, while at the QNWL, work
context received 54%. Empowerment was significantly related to QNWL (p=0.000, r=0.326).
Structural empowerment was related with QNWL (r=0.286) and psychological empowerment
too (r=0.213). So empowerment was able to increase QNWL by 32.6%. Conclusions:
Empowerment had a direct influence on QNWL. Strategy of empowerment so important to
increase engagement so role of nurse managers creating a work environment and improve the
quality of services provided to the patient.

Keywords: empowerment, quality of nursing work life, nurse, hospital