PROFESSIONAL QUALITY OF LIFE NURSING DOES NOT IMPROVE DIRECTLY TO QUALITY OF NURSING SERVICES IN EMERGENCY DEPARTEMENT SIDOARJO REGIONAL HOSPITAL

Abstract

Background: Nurses are the largest component of health care. Emergency Departement
nurses must provide excellent service and quality so that the achievement of Compassion
satisfaction, but the nurses must also deal with the conditions that cause a stressor for him so
that appears Compassion Fatigue. The charges charged to the nurse create a separate
stressor that can cause Burnout. This study aims to determine the relationship of
professional quality of life with nursing service quality nurses ED Sidoarjo regional hospital.
Methods: The design of this study used observational analytics with crossectional approach.
Sampling approach using simple random sampling with a sample as much as 82 respondents
consist of 41 nurses ED Sidoarjo regional hospital and 41 patients. Data analysis used
spearman test. Results: The results showed that all respondents (100%) had high
compassion satisfaction, 33 respondents (80.5%) experienced average burnout. and
respondents (30.6%) experienced compassion fatigue on average. 23 respondents (56.1%)
assessed the quality of good nursing service. Result of statistical test between compassion
fatigue with quality of nursing service got p-value 0,028 (p> 0,05) and correlation
coefficient (r) = 0,861. This means that there are a significant influence and positive
correlation between the two. Test statistic between burnout with quality of nursing service
got p-value 0,998 (p> 0,05) and correlation coefficient (r) = 0,000. This means there is
no influence and also the correlation between the two. The correlation test between
compassion satisfaction and nursing service quality cannot be done because all respondents
have high compassion satisfaction. Conclusion: Professionalism is a reality that is
expected by all parties working in the world of health services. Many obstacles to be
able to realize the ideal conditions in an effort to realize the working climate.

Keywords: Compassion Satisfaction, Compassion Fatigue, Burnout, Quality of Nursing