INFLUENCE THE QUALITY OF THE SYSTEM AND THE QUALITY OF THE INFORMATION ON E- FILING USERS SATISFACTION

Abstract

E-filing is a service of charging and delivering Letter of Notification (SPT) electronically to Directorate General of Taxes, by utilizing internet communication channel. The purpose of this research is to test and analyze some factors that influence satisfaction of the e-filing users. That factors are quality of the system and quality of the information. The indicators of quality of the system are accuracy, database content, ease of use, ease of learning and realization of user requirement. Quality of the information indicators are relevance, informativeness, forma, content, accuracy, currency, timeliness, usableness, and clarity. The population in this study are all personal tax payers in Kediri, the sampling technique is judgement sampling with a total of 200 samples. Data collection using questionnaire. Data analysis technique using SPSS. The results of the research shows that system quality and information quality has been proved significantly has positive influence to the satisfaction of e- filing users.