IMPORTANCE-SATISFACTION ANALYSIS OF RAIL SERVICES IN THE UK WITH RESPECT TOTRAVEL TIME USE

  • Yosritzal Yosritzal Department of Civil Engineering Faculty of Engineering Andalas University
  • Dilum Dissanayake Transport Operation Research Group (TORG) Newcastle University
  • Margaret Bell Transport Operation Research Group (TORG) Newcastle University

Abstract

The availability of information and communication technology such as Wi-Fi and electric socket on-board is expected to change consumer attitude and behaviour toward rail services as time spent travelling could be more productive and enjoyable. However, do the availability of Wi-Fi and electric power socket on-board were more importance than other performance attributes in consumers’ perception? This paper presents the result of an importance-satisfaction analysis of several attributes of train services in the UK. The study found that ticket price; reliability and seating guarantee were more importance than other attributes whilst Wi-Fi and electric socket were less importance. The results indicated that travel time use is just a complementary of the main objective of travel, which is to arrive at the destination.

Published
2014-08-23
How to Cite
YOSRITZAL, Yosritzal; DISSANAYAKE, Dilum; BELL, Margaret. IMPORTANCE-SATISFACTION ANALYSIS OF RAIL SERVICES IN THE UK WITH RESPECT TOTRAVEL TIME USE. Prosiding Forum Studi Transportasi Antar Perguruan Tinggi, [S.l.], v. 2, n. 1, aug. 2014. ISSN 2356-0509. Available at: <https://jurnal.unej.ac.id/index.php/PFSTPT/article/view/2958>. Date accessed: 24 feb. 2020.