SIKSIAWATI, Desak N.; 						WIDARTIEN, Siti Andriati; 						MAGHFIROH, Lailatul.
 PARADIGMA PEMAHAMAN IMPLEMENTASI SISTEM MANAJEMEN MUTU PADA PELAYANAN PUBLIK.
<strong>UNEJ e-Proceeding</strong>, [S.l.], p. 496-505, dec. 2016.
Available at: &lt;<a href="https://jurnal.unej.ac.id/index.php/prosiding/article/view/3680" target="_new">https://jurnal.unej.ac.id/index.php/prosiding/article/view/3680</a>&gt;. Date accessed: 03 may 2024.