Preparation of the 2020-2024 Riau Provincial Government Bureaucratic Reform Planning
Abstract
This article was written based on the activities of assisting the preparation of the road map for bureaucratic reform in the province of Riau. Assistance based on the problems observed in the 2015-2019 bureaucratic reform activities and FGD with the partners of the Regional Secretariat Organization Bureau of Riau province who were the target of community service. Assistance in the preparation of the Riau provincial government bureaucratic reform road map 2020-2024 was carried out with the aim of increasing and accelerating the implementation of bureaucratic reform in Riau province. It is important to prepare a bureaucratic reform document as a guide for all stakeholders in implementing the bureaucratic reform agenda. With the preparation of a bureaucratic reform road map, each Regional Apparatus Organization (OPD) knows and understands the implementation of bureaucratic reform.
References
Saputra, T., & Astuti, W. Suara Pelayanan Publik: Reformasi, Birokrasi, Melalui Inovasi Pelayanan Publik. Jakad Media Publishing. (2018)
Saputra, T., & Utami, B. C. Pelatihan Pelayanan Prima Tentang Perilaku Pemberi Layanan Di Kelurahan Sidomulyo Barat Kecamatan Tampan Kota Pekanbaru. (2017).Warta Lpm, 20(2), 61-66.
Saputra, T., & Utami, B. C. Road Map Bureaucracy Reform Public Service Government Provincial Riau. (2017).Jurnal Perspektif Pembiayaan Dan Pembangunan Daerah, 4(4), 231-244.
Saputra, Trio. Kepuasan Masyarakat Terhadap Penyelenggaraan Pelayanan Publik (Studi Kasus Kantor Kecamatan Tambang Kabupaten Kampar). Jurnal Perspektif Pembiayaan Dan Pembangunan Daerah, 2016, 4.2: 89-100.
Saputra, Trio; Herianto, Meyzi. Komitmen Organisasi, Keadilan Organisasi, Dan Kualitas Pelayanan. Jurnal Administrasi Pembangunan, 2014, 2.2: 127-134.
Saputra, Trio; Marlinda, Pebriana; Sufi, Wasiah. Implementasi Kebijakan Inovasi Pelayanan Publik Di Puskesmas Jaya Mukti Dalam Meningkatkan Kepuasan Masyarakat. Jurnal Niara, 11.2.2019: 177-188.
Saputra, Trio; Marlinda, Pebriana. Services Innovation Of Sikda Optima Program At Puskesmas Jaya Mukti Dumai City. Center For Open Science, 2018.
Saputra, Trio; Sufi, Wasiah. Strategi Dalam Memberikan Pelayanan Kepada Masyarakat. Jurnal Benefita: Ekonomi Pembangunan, Manajemen Bisnis & Akuntansi, 2018, 3.3: 396-416.
Undang-Undang No.25 Tahun 2009 Tentang Pelayanan Publik
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
