@article{{PFSTPT}{}, author = {Hariyanto, A., Sebhatu, S., Munawar, A.}, title = { SERVICE INNOVATION THROUGH TECHNOLOGY AND INFORMATION SYSTEM (TIS) FACILITIES ( STUDY CASE TICKETING ONLINE IN PT. KERETA API INDONESIA)}, journal = {Prosiding Forum Studi Transportasi Antar Perguruan Tinggi}, volume = {2}, number = {2}, year = {2015}, url = {https://jurnal.unej.ac.id/index.php/PFSTPT/article/view/2972} }