THE INCREASING SERVICE QUALITY AND NURSING CARE DOCUMENTATION BY TEAM METHOD IMPLEMENTATION

Abstract

The quality of nursing care in the hospital will not run properly if the nursing process does not properly implemented. Data on patient satisfaction in one of hospital in Central Java in 2012 showed 24% of patients said did not satisfied with the service, while the 41.5% obtained documenting aspects of incomplete documentation. The study aimed to determine relationship of the application of the team method with the quality of care and nursing care documentation in hospital. The method applied was analytic survey, and total sampling technique with involved 37 respondents. The Instrument which used questionnaire and checklist sheets. The data obtained were analyzed using Spearman rank statistical analysis. The results obtained from the 37 respondents indicated that the application of the team method in both categories amounted to 75.7% and 24.3% in the category enough. quality of service in either category as much as 62.2% and 37.8% in the category enough. While the documentation of nursing care in a complete category of 78.4% and 21.6% less than complete documentation. Conclusion: there was a significant relationship between the application of the team method with the quality of service with significant values 0.021 and a correlation coefficients of 0.378, and there was a significant association with the application of the team method with nursing care documentation with significant value 0.042 and a correlation coefficient of 0.336. Based on these results the better application of the method of the team , the better quality of care and documentation of nursing care , nursing implications of this research is the need for the application of the method in a proper team by providing training and supervision of the implementation of the method of the team.