PUTRI, Luccy Avrindy Ragilia; 						IRAWAN, Bambang; 						UTAMI, Elok Sri.
 Pengaruh Service Recovery terhadap Customer Satisfaction pada Hotel Royal Jember.
<strong>Jurnal Ekonomi Akuntansi dan Manajemen</strong>, [S.l.], v. 18, n. 2, p. 75-84, sep. 2019.
ISSN 2459-9816.
Available at: &lt;<a href="https://jurnal.unej.ac.id/index.php/JEAM/article/view/13999" target="_new">https://jurnal.unej.ac.id/index.php/JEAM/article/view/13999</a>&gt;. Date accessed: 26 apr. 2024.
doi: <a href="https://doi.org/10.19184/jeam.v18i2.13999">https://doi.org/10.19184/jeam.v18i2.13999</a>.