The Correlation between Service Quality of Maternal and Child Healthcare/Family Planning Clinic and Degree of Maternal and Child Health at Two Primary Health Care Centers in Jember

  • Kunthi Kencana Makayasa Putri University of Jember
  • Ida Srisurani Wiji Astuti University of Jember
  • Sugiyanta Sugiyanta University of Jember

Abstract

The high Maternal Mortality Rate (MMR) and Infant Mortality Rate (IMR) is still a major health problem in Indonesia. As an one of indicator to assess the quality of maternal and child healthcare is MMR and IMR. Service quality consists of five dimensions i.e., tangible, responsiveness, reliability, assurance, and empathy. The aim of this research was to determine the correlation between service quality of maternal and child healthcare/family planning polyclinic and degree of maternal and child health at Two Primary Health Care Centers in Jember. This research used cross-sectional design with 144 respondents. Service quality was measured using ServQual questionnaire and degree of maternal and children health were measured using MMR and IMR. The results of statistical test with Spearman correlation test showed that the significance (p) = 0.000 and correlation coefficients (r) = 0.690. Thus, it can be concluded that there were a strong correlation between service quality of maternal and child healthcare/family planning clinic and degree of maternal and child health at Two Primary Health Care Centers in Jember.

Keywords: Maternal Mortality Rate, Infant Mortality Rate, ServQual.

 

Author Biography

Ida Srisurani Wiji Astuti, University of Jember
Department of Public Health, Medical Faculty University of Jember
Published
2016-02-06
How to Cite
MAKAYASA PUTRI, Kunthi Kencana; WIJI ASTUTI, Ida Srisurani; SUGIYANTA, Sugiyanta. The Correlation between Service Quality of Maternal and Child Healthcare/Family Planning Clinic and Degree of Maternal and Child Health at Two Primary Health Care Centers in Jember. Journal of Agromedicine and Medical Sciences, [S.l.], v. 2, n. 1, p. 7 - 12, feb. 2016. ISSN 2714-5654. Available at: <https://jurnal.unej.ac.id/index.php/JAMS/article/view/2227>. Date accessed: 28 feb. 2024.
Section
Original Research Articles