BUDIHARTO, Budiharto.
The Impact of Service Quality Dimensions on Patient Satisfaction and Loyalty Using the  Modified Servqual Scala at dr. Abdoer Rahem Situbondo Hospital.
<strong>Regional Dynamic: Journal of Policy and Business Science</strong>, [S.l.], v. 2, n. 1, p. 01-12, may 2020.
ISSN 2722-9343.
Available at: &lt;<a href="https://jurnal.unej.ac.id/index.php/ISSRD/article/view/17467" target="_new">https://jurnal.unej.ac.id/index.php/ISSRD/article/view/17467</a>&gt;. Date accessed: 24 nov. 2024.
doi: <a href="https://doi.org/10.19184/issrd.v2i1.17467">https://doi.org/10.19184/issrd.v2i1.17467</a>.