Handayani, Siswi, 		Wahyudi, Edy, AND 		Poerwanto, ..
" Pengaruh Variabel-variabel Kualitas Pelayanan terhadap Kepuasan Anggota Unit Pertokoan Koperasi Pegawai Republik Indonesia Universitas Jember" <em>Electronical Journal of Social and Political Sciences (E-SOSPOL)</em> [Online], Volume 1 Number 1 (29 January 2014)