TRADISI MAPPASSILI SEBAGAI SALAH SATU PENENTU KEPUASAN KONSUMEN BUGIS PASCA PEMBELIAN PRODUK DI KOTA MAKASSAR

  • Kasnaeny Karim STIM Nitro Makassar
  • Muhammad Jibril Tajibu Fakultas Ekonomi dan Bisnis Universitas Hasanuddin

Abstract

Related to the purchase and consumption of consumptive products (e.g., vehicles, houses, and other luxury goods), Bugis-Makassar society will perform a local tradition called Mappassili, which is a special ceremony performed after purchasing and before consuming the product. This study examines the post-purchase consumer behavior related to local culture. The objective of this study is to analyze the reasons behind the existence of Mappassili tradition and to examine customer satisfaction after implementing this tradition in Bugis-Makassar tribe in Makassar City. This study used a qualitative research method. Data were collected through in-depth interviews with the sample consisted of 20 research informants obtained by applying the snowball sampling technique. The results showed that even though Bugis-Makassar tribe has lived in a modern way of life, they still implement the Mappassili tradition after purchasing the product in order to avoid danger in life or due to the pressure from the parents or families. The Mappassili tradition was not only performed to achieve satisfaction, but also to obtain the feeling of security and comfort in purchasing and consuming the product.


Keywords : Bugis-Makassar tribe, Mappassili, post-purchase behavior

Published
2019-03-26
How to Cite
KARIM, Kasnaeny; TAJIBU, Muhammad Jibril. TRADISI MAPPASSILI SEBAGAI SALAH SATU PENENTU KEPUASAN KONSUMEN BUGIS PASCA PEMBELIAN PRODUK DI KOTA MAKASSAR. BISMA: Jurnal Bisnis dan Manajemen, [S.l.], v. 13, n. 1, p. 19-26, mar. 2019. ISSN 2623-0879. Available at: <https://jurnal.unej.ac.id/index.php/BISMA/article/view/8817>. Date accessed: 22 sep. 2021. doi: https://doi.org/10.19184/bisma.v13i1.8817.
Section
Articles

Most read articles by the same author(s)

Obs.: This plugin requires at least one statistics/report plugin to be enabled. If your statistics plugins provide more than one metric then please also select a main metric on the admin's site settings page and/or on the journal manager's settings pages.